Cancelation & Refund Policy
This Cancelation & Refund Policy was last updated on Dec 14 2023 at 08:39
If you are not satisfied with your order, we ask you to contact us directly on customer service at +96265668413 or +962792233220, during official working hours from Saturday to Thursday from 8:00 am to 4:30 pm Jordan time, Or via the following email :dokanjeddo@al-qaissi.com.
** Returns **
Food products are perishable. Therefore, in order to adhere to our food safety standards, we cannot accept returns or provide cash refunds for any food product (s) in general except in rare cases that we feel it is right to do so.
** Exchange ** We only exchange items if they are defective, damaged or proven missing from shipment, you may be required to provide the original receipt